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We Come to You

Can’t make it to our store? No problem. We offer a convenient home-visit repair service and a full collect, fix & return option — currently available in Bishop’s Stortford.

Currently available in Bishop’s Stortford only. Availability and appointment times are confirmed by our team on booking.
Simple from start to finish

How It Works

Three easy steps. Choose your service when you book and leave the rest to us.

Step 01

Book Your Repair

Select your device and repair on our website, or reach us on WhatsApp. Choose We Come to You and add your location details.

Step 02

Collection & Repair

Our technician visits your address to repair on-site, or collects your device and fixes it in our store.

Step 03

Return to You

Your phone is handed back on-site, or delivered back to your door once the repair is complete — good as new.

Choose what suits you

Two Ways We Can Help

Our at-your-door service comes in two options — pick the one that works for your situation.

On-Site Repair

We Come to You

Our technician travels directly to your home, office, or any convenient location in Bishop’s Stortford and fixes your phone on-site. You keep your device in your sight the entire time — no handover required.

  • Technician comes to your location
  • Repair completed while you wait
  • No need to hand over your device
  • Available in Bishop’s Stortford
Collect & Return

Collect, Fix & Return

We collect your phone from your door, take it to our store for a full repair, and then deliver it back to you once it’s done. Everything is arranged through WhatsApp — simple, quick, and tracked.

  • We collect from your address
  • Full repair carried out in our store
  • Returned to your door when ready
  • All arrangements via WhatsApp
Ready to get started?

Book This Service

Two easy ways to book — use our website booking flow or reach us instantly on WhatsApp.

Book via Website

Use our standard repair booking flow — select your device, choose your repairs, then add “We Come to You” in the special instructions or notes field. Our team will contact you to confirm collection or visit details.

Book a Repair
Good to know

Frequently Asked Questions

The service initially covers Bishop’s Stortford. Our team will confirm whether collection or on-site repair is available at your specific address before confirming the booking.

Absolutely. Our Walk-In and Mail-In services are still fully available across all our locations. Simply select your preferred option when you book your repair.

We Come to You means our technician visits your location and fixes your phone on-site — you never have to hand the device over. Collect, Fix & Return means we collect your phone from your door, repair it at our store, and return it to you once it’s done. Both services cover Bishop’s Stortford and are confirmed through WhatsApp.

Yes. For the Collect, Fix & Return service, we bring your device back to your door as soon as the repair is complete. For the We Come to You service, your phone stays with you throughout — our technician fixes it in your presence.

Please confirm any applicable collection, return, or call-out charges with us when booking via WhatsApp. We will be transparent about all costs before any work begins — no surprises.

Let us come to you.

Choose the repair you need, pick the service that suits you, and we’ll handle the rest. Currently available in Bishop’s Stortford.

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